Knowing how to communicate is critical when it comes to good leadership. Great leaders know that it’s more than choosing the right words; they have learned that effective communication must take into account non-verbal communication and how authentically it is delivered.
Good communication from the top will inspire everyone else in the office to communicate in a clear and authentic way, which will lead to better results for the overall business. The following three examples are basic behaviours but you‘d be surprised how easy it is to get them wrong.
Listen and look: be aware of others. Effective communication is more than just words. Ask efficient questions and listen to the answers with your eyes and your ears. You might hear one answer, but see a completely different message in their body language. Also, not everybody is just as comfortable with providing feedback if you’re in a management position. Read between the lines and pick out the non-verbal clues. If you focus too much on how to get the message out, you might miss on what the other person is ‘telling’ you.
We are living in a world where we have to absorb new information 24 hours a day, 7 days a week. We are so busy with processing all this that we tend to ‘skip’ messages that are complex. If you want to create a message with impact, keep it as simple as possible. Good leaders translate complex strategies and thoughts into simple messages that we can process and remember
The internet has not only changed the way we work, it has also changed the way we communicate. You don’t have to leave your computer to transmit a message to others. As a matter of fact, you don’t even have to leave your home. Electronic-communication does serve a valuable purpose, but it does not mean that face-to-face interactions are not necessary anymore. Humans need to feel connected and that’s why it’s important for a leader to go ‘out there’ and interact with others. Ask them how they are and show that you care about their work.
When was the last time you showed your team that you cared and you have listened?